£60 +VAT

Enables employees to protect themselves in the face of confrontational behaviour.

Overview

Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed. The CIEH has developed this qualification to help organisations protect their staff as well as their organisational and operational effectiveness.

Course Benefits

• Promotes good practice and safer working environments
• Can help to reduce insurance premiums and minimise the risk of litigation
• Valued by environmental health professionals
• Developed to nationally recognised standards as identified by the sector skills council
• Accredited by the Qualifications and Curriculum Authority (QCA)
• Accredited training extends the duration of employment and reduces recruitment costs

Syllabus

The qualification covers the following topics

• The law
• The work environment
• Resolving confrontational situations
• Personal safety

Further information:

Prices include all certification and workbooks
Group prices are available upon request

Telephone: +44 (0) 1482 639 510

Prices quoted are for the courses to be delivered at SHEilds test centres and subject to confirmation, Courses may be delivered on a client premises subject to terms and conditions. Please contact our customer services department for further details.