Terms & Conditions
Please ensure You read SHEilds terms and conditions thoroughly as it governs Your use of SHEilds Ltd services and limits our liability to You. by enrolling onto a SHEilds course You are deemed to have accepted the terms and conditions outlined in this document
- Scope of Terms and Conditions
- Payment of Fees
- Enrolment, Transfer and Cancellation
- Programme of study
- Eligibility for Study
- Assessments & Reasonable Adjustments
- Registration for NEBOSH Assessments
- SHEilds Ltd Liability
- Vocational Qualification's (NVQs/SVQs/VRQs)
- Verbal or Physical Abuse
- Intellectual Property Rights and SHEilds Ltd Website
- Data Protection
- Additional information
- Statutory Rights
1.1. In these Conditions the following terms shall have the following meaning:-
Accredited Course Provider means SHEilds Ltd
Application Form means the form submitted by You to SHEilds Ltd when You apply to enrol or register for a Qualification or Assessment with SHEilds Ltd;
Conditions means these SHEilds Ltd General Terms and Conditions for Students;
Enrolment Fee means the fee payable by You when You apply to become a student/candidate of SHEilds Ltd;
Guide(s) means the guides issued by an "Awarding Body" from time to time in respect of SHEilds Ltd Qualification's;
Malpractice Policy means the latest policy relating to malpractice, which may from time to time be amended;
NEBOSH means the National Examination Board in Occupational Safety and Health (a company limited by guarantee under company number 2698100) of Dominus Way, Meridian Business Park, Leicester, LE19 1QW;
Assessment means assessments of practical units and/or examinations which contribute towards Your qualification;
Policies means the policies of SHEilds Ltd and Awarding Bodies as amended, updated or added to from time to time.
Registration Fee means the fee payable by You when You register to undertake a specific Qualification/Assessment with SHEilds Ltd
Scripts means the document containing Your answers to Assessments;
Awarding Body means NEBOSH, IOSH or other organisation providing accreditation for Qualification's to SHEilds Ltd;
You or Your refers to You, the student or prospective student for SHEilds Ltd Qualification's;
2. Scope of Terms and Conditions
2.1. These Conditions govern Your relationship with SHEilds Ltd and the Awarding Body which may come into force through any registration or enrolment You commit to through SHEilds Ltd. For the avoidance of any doubt Awarding Bodies are not responsible for the provision of teaching, tutorial or other such services at any venue or centre.
2.2. Pursuant to clause 2.1 these Conditions shall set out the basic obligations of SHEilds Ltd and Your obligations and responsibilities which includes but is not limited to fees and payments.
2.3. When You enrol upon a programme of study for Your Qualification's Your contract for that programme of study is with SHEilds Ltd. the Awarding Body is not a party to this contract.
3. Payment of Fees
3.1. SHEilds Ltd fees are subject to UK VAT.
3.2. SHEilds Ltd course fees exclude examination registration and sitting fees unless specified.
3.3. The full fee, the minimum deposit or an official purchase order must accompany Your purchase or application for the programme. Where a purchase order is received, the invoiced fees are payable within 30 days. Any company sponsoring an applicant is responsible for the fees in all circumstances.
3.4. You may also be liable for further additional fees (including but not limited to a fee for reviewing marks, registration fees, renewal fees and additional administration fees) which may not be set out in Your contract with SHEilds Ltd or the Awarding Body.
3.5. Payment Plans are offered by SHEilds Ltd under the following guidance;
3.5.1. SHEilds Ltd may refuse an application for a Payment Plan without reason;
3.5.2. 30% of the total course fee is required as the minimum deposit for a Payment Plan;
3.5.3. SHEilds Ltd will charge £15+VAT for each monthly instalment following the initial deposit;
3.5.4. The balance of Your account must be cleared in full, prior to You registering for examinations;
3.5.5. Your course advisor will agree Your Payment Plan with You, Prior to the commencement of Your qualification;
3.5.6. Failure to maintain Your agreed payment will result in You course access to be suspended
3.5.6. Should your course access be suspended (per 3.5.6) Your account will accrue a £15+VAT per month admin charges
3.5.7. Payment Plans can be paid by: Credit/Debit card, Bank transfer or Cheque
4. Enrolment, Transfer and Cancellation
4.1. By enrolling for a qualification with SHEilds Ltd (whether You apply directly or whether a third party applies on Your behalf) You accept these Conditions.
4.2. Your enrolment with SHEilds Ltd will only be effective if and when SHEilds Ltd sends to You its official enrolment receipt and SHEilds Ltd has received in full the Enrolment Fee and (if applicable) any other fee specified by it.
4.3. Enrolment is for the purposes of identifying You, to SHEilds Ltd with whom You are studying, tracking progress through Qualification's, confirming Your eligibility to participate in Awarding Body Assessments and confirming previous units attained by You which count towards Awarding Body Qualification's.
4.4. When enrolling for a qualification You are agreeing to abide by the regulations for that qualification, as set out by the Awarding Bodies to that qualification.
4.5. Qualification's, in part or whole, cannot be transferred to another party.
4.6. You have seven days from the date of purchase to cancel Your course and request a refund. Requests for refunds must be made in writing to: firstname.lastname@example.org or SHEilds House, 24 Priory Tec Park, Saxon Way, Hessle HU13 9PB UK
4.7. No refunds will be offered to You for part or fully completed courses.
4.8. No refunds will be offered to You if any course material has been downloaded from Your qualification(s).
5. Programme of Study
5.1. The qualification material supplied to You at the start of Your programme is written to meet the requirements of the published syllabus at that time. These materials, when used in conjunction with any supplementary materials provided during Your period of study and the tutorial support, provide all the information required for successful completion of Your programme.
5.2. Each enrolment is for a single user only. On registration, You will be allocated a user name and password ("ID"). You are responsible for all use of the Services using Your ID and for preventing unauthorised use of Your ID.
5.3. The price quoted to You or stated within our brochures and or website(s) is correct at the time of publication and is subject to change at any time.
5.4. Over the period of Your programme You will have access to Your course tutor by email, forums, letter and telephone during normal UK working hours from SHEilds Ltd.
5.5. Your course access shall not exceed 12 months from the date of purchase.
5.6. SHEilds Ltd accepts no responsibility for changes to the availability or syllabus content of the accredited courses as set by the Awarding Body. Should Your syllabus be phased out, at any time during Your study or assessment period, we can only extend this to the last available date for which Your course is valid. Students wishing to transfer to a new syllabus will incur a charge for this as deemed appropriate by us. In the event of changes to the syllabus and assessment criteria, we reserve the right to alter the content or structure of a course without prior notice being given to You.
6. Eligibility for study
6.1. All SHEilds Ltd Qualification's are delivered and examined in English (unless specified in the advertised course description).
6.2. Should English not be Your first language, it is Your responsibility to ensure that Your proficiency in both written and oral English is of a sufficient standard to enable You to meet the demands of both Your studies and the examination(s).
6.3. Qualification's official titles which include the word "National" are based upon UK legislation and are not designed for none UK based applications.
6.4. Qualification's official titles which include the word "International" are based upon no specific Countries legislation, however, are based on international codes of best practice are designed for International applications.
7. Assessments and Reasonable Adjustments
7.1. It is Your responsibility to ensure You have registered for the appropriate examination, date and venue. SHEilds Ltd cannot be held responsible for mistakes
7.2. SHEilds Ltd Assessment closing dates are set independently of the Awarding Body.
7.3. For assessment registrations received after SHEilds Ltd closing date, SHEilds Ltd reserve the right to refuse acceptance of Your application.
7.4. Where SHEilds Ltd accept late assessment registrations, an additional charge will apply.
7.5. You have the right to apply for reasonable adjustment should You feel You will be at a disadvantage during Your Assessment.
7.6. Your application for reasonable adjustment must be accompanied by substantiated evidence of Your disadvantage.
7.7. Your application for reasonable adjustment must be sent to; email: email@example.com or SHEilds House, 24 Priory Tec Park, Saxon Way, Hessle HU13 9PB UK and must be received by SHEilds Ltd prior to Your selected examination registration closing date.
7.8. Additional charges may be incurred by You for the implementation of Reasonable Adjustments.
8. Registration for NEBOSH Assessments
8.1. When registering for assessment to a qualification You are agreeing to abide by the regulations for that assessment, as set out in the NEBOSH "Guide" to that qualification.
8.2. Refund of fees will be made in respect of cancelled registrations only where corroborated by a medical certificate or doctor's note relating to the inability of the candidate to sit the examination(s) through illness. In such cases the fee will be refunded less a deduction of 30% to cover administration costs. Refunds will not be made in respect of any additional costs incurred by the candidate. All claims for refunds must be made no later than one calendar month following the examination(s).
8.3. Fees and registrations are not transferable to alternative examinations or later examination sittings, or between candidates.
9. SHEilds Ltd Liability
9.1. SHEilds Ltd expressly excludes liability for:
9.2.1 Any loss or damage to Your property unless caused by the negligence of SHEilds Ltd or its employees;
9.2.2 Any loss of profit, loss of earnings, loss of opportunity or loss of living expenses or any indirect loss suffered by You due to the breach by SHEilds Ltd of any obligation to You or due to any other act or omission or negligence of SHEilds Ltd or its employees or agents.
9.3. Neither You nor SHEilds Ltd shall have any liability to each other for any failure or delay in the performance of obligations due to any cause beyond the relevant party's reasonable control.
9.4. SHEilds Ltd shall have no liability to You should its website be unavailable to access at any time or fails to perform within usual parameters or at all. SHEilds Ltd does not guarantee that its website is free from virus and will be uninterrupted or error free.
10. Vocational Qualification's (NVQs/SVQs/VRQs)
10.1. All "City & Guilds", "OCR" and "ILM" Qualification's are operated and delivered by Sheilds Vocational Training Ltd.
10.2. All registrations will be processed on the students behalf by Sheilds Vocational Training Ltd.
10.3. Sheilds Vocational Training Ltd can be contacted at email: firstname.lastname@example.org
11.1. The memberships which are advertised as being available upon completion of SHEilds Ltd courses are not guaranteed and are subject to the individual applying and being accepted by the membership body.
11.2. Applying for memberships with awarding bodies may incur additional fees which are for the Candidates own account.
11.3. All memberships are subject to acceptance by the applicable institutes, some levels of memberships with the institutes require a minimal amount of practical experience in addition to Qualification's.
11.4. The level of membership offered is at the discretion of the applicable institute at all times.
11.5. Progression from GradIOSH to CMIOSH is through an internal IPD scheme.
SHEilds Ltd may terminate Your enrolment or registration at any time by written notice if:
12.1 You breach these Conditions or any terms and conditions contained in any letter confirming Your enrolment or any documents or Policies issued by SHEilds Ltd or the Awarding Body at any time; or
12.2 You fail to pay any fees due to SHEilds Ltd; or
12.3 You have provided SHEilds Ltd whether through a third party or otherwise with any false or misleading information; or
12.4 You do not meet all of the administrative or academic requirements specified in the Guides issued by the Awarding Body; or
12.5 Any of the instances set out in clause 13 below occur; or
12.6 You are involved in any malpractice pursuant to the Awarding Bodies Malpractice Policy.
12.7. Should SHEilds Ltd terminate Your learning programme there will be no refund of any funds paid.
13. Verbal or Physical Abuse
SHEilds Ltd will not tolerate verbal or physical abuse of its employees or agents.
Any such incident of abuse may lead to:
a) restriction of communications with You to a specified means e.g. via letter or email only or
b) in cases which SHEilds Ltd, at its sole discretion, considers to be serious or in repeated cases of physical or verbal abuse, termination of enrolment and / or registration with SHEilds Ltd and the Awarding Body, and / or exclusion from future enrolment or registration with SHEilds Ltd and the Awarding Body.
14. Intellectual Property Rights and Nebosh Website
14.1 All copyright and other intellectual property rights in Course material purchased from SHEilds Ltd shall remain vested in SHEilds Ltd and such materials may not be reproduced/copied/distributed in any way without the prior written consent of SHEilds Ltd or as required by law.
15.1 Failure by SHEilds Ltd to enforce strict compliance with these Conditions by You shall not be considered to be a waiver of any provisions of these Conditions. No waiver by SHEilds Ltd of any breach by You of these Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
15.2. SHEilds Ltd will post parchments/certificates by standard royal mail (unless recorded delivery is requested and paid for by You), SHEilds accept no responsibility for non delivery of items posted.
15.2 If any provision of these Conditions is invalid or unenforceable in whole or in part; the validity of the other provisions of these conditions and the remainder of the provision in question, shall not be affected.
15.3 A person who is not a party to the contract governed by these Conditions shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999 except where such rights are expressly granted to an Accredited Course Provider further to these Conditions but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.
15.4 The contract governed by these Conditions shall be governed by and interpreted in accordance with English Law and the parties agree to submit to the non-exclusive jurisdiction of the English Courts.
16. Data Protection
16.1. SHEilds Ltd will hold personal information about You and will use the information as follows:-
16.1.1.To process Your applications to SHEilds Ltd and administer Your enrolment and registration for Awarding Body Assessments;
16.1.2. To respond to requests from employers or employment agencies by providing verification or otherwise of information provided by You to employers or employment agencies of Qualification's gained through SHEilds Ltd You hold in connection with applications for employment;
16.1.3. To respond to queries raised by You or the Awarding Body
16.1.4. To deal with any disciplinary matters in respect to You;
16.1.5. To recover any monies owed by You to SHEilds Ltd;
16.1.6. To administer SHEilds Ltd policies;
16.1.7. To notify You of Your Awarding Bodies Assessments results;
16.1.8. To liaise with the Awarding Body and exchange information relating to You;
16.1.9. To make You aware of services SHEilds Ltd and other similar organisations can offer including information on current and future courses and Qualification's unless You have notified us that You have opted out of receiving such information;
16.1.10. To carry out research to help SHEilds Ltd to improve and plan its Qualification's;
16.1.11. For research purposes (in which case Your details will be anonymous); and
16.1.12. As otherwise permitted by the Data Protection Act 1998.
16.2. If You are studying outside the European Economic Area SHEilds Ltd may need to transfer Your personal information to the course providers with whom You have enrolled outside the European Economic Area to use Your information so that services intended by these Conditions can be provided to You. Countries outside the European Economic Area may not give the same level of protection to Your personal data as is available in the European Economic Area. By enrolling with SHEilds Ltd where You are studying outside the European Economic Union You explicitly consent to such transfer of Your personal information.
16.3. You hereby consent to SHEilds Ltd emailing Your results to You if it so decides.
16.4. You hereby consent to SHEilds Ltd featuring Your results on its website. In this event Your results will be accessible only to You and SHEilds Ltd and identifiable via Your student Username and Password.
17. Additional information
17.1 By enrolling onto a SHEilds Ltd course You agree to accept our stakeholders terms and conditions which can be found on their websites or by following the below links:
NEBOSH General Terms & Conditions for Students Version 2 IOSH Terms & Conditions
17.2 SHEilds Ltd are a registered UK company, Company Registration: 4623681.
17.3 SHEilds Ltd are VAT registered in England. UK VAT No: 808 9498 75.
17.4 SHEilds Ltd registered UK Head Office address: SHEilds House, 24 Priory Tec Park, Saxon Way, Hessle, UK, HU13 9PB.
17.5 SHEilds Ltd registered UK Head Office telephone number: +44 (0) 1482 806 805.
17.5 SHEilds Ltd registered UK Head Office main email address: email@example.com.
17.6 SHEilds Ltd registered Website: www.sheilds.org.
18. Statutory Rights
These Conditions shall not affect Your statutory rights as a consumer.