Terms and Conditions
Introduction
Please read our terms and conditions carefully as it governs your use of
our online and other services and limits our liability to you. Please sign
and return the course application page back to us. In the event that you omit
to sign and return a copy of this to us, you will be deemed to have accepted
our terms and conditions contained within this document.
These terms and conditions set out your entitlements and obligations as a
student/client of SHEilds, and constitute the terms and conditions of your
enrolment and continuing study with us.
Termination by us
We reserve the right to terminate a students/clients learning programme
for non-payment of fees or misconduct. In the event of termination by us
there will be no refund of any fees paid. For details of the appeals
procedure please contact our head office or email mandyp@sheilds.org.
Syllabus Changes
We cannot accept responsibility for changes to the availability or
syllabus content of the accredited courses as set by the awarding body.
Should your syllabus be phased out, at any time during your study or
assessment period, we can only extend this to the last available date for
which your course is valid. Students wishing to transfer to a new syllabus
will incur a charge for this as deemed appropriate by us. In the event of
changes to the syllabus and assessment criteria, we reserve the right to
alter the content or structure of a course without prior notice being given
to you.
Eligibility
If English is not your first language please ensure that your proficiency
in both written and oral English is of a sufficient standard to enable you to
meet the demands of both your studies and the examination. Our support staff
are available to assist you in this matter. We operate an equal opportunities
policy.
Students NOT Normally Resident in the UK -
We welcome overseas students on to our programmes. In some circumstances,
those funding the programme must agree, in writing, to pre-pay any expenses
for onsite assessments as required outside the UK including travel and
accommodation at least two weeks in advance of an assessors departure from
the UK. To find out if this is applicable to you, please telephone or email
us.
Programme Fees
The full fee, the minimum deposit or an official company purchase order,
must accompany your purchase or application for the programme. Where a
purchase order is received, the invoiced fees are payable within 30 days. Any
company sponsoring an applicant is fully responsible for the payment of fees
in all circumstances. Please note that SHEilds can not be held responsible
for non delivery of certificates once they have been dispatched.
Course Registration - OCR NVQ Enrolment Fee
We will register you with OCR for your NVQ qualification. Our assessors
will assess your evidence; our Internal Verifier will ensure that your
portfolio is prepared for the External Verifier. On completion of your
portfolio we will apply for your certificate of qualification.
NEBOSH, IOSH & Other Awarding Bodies
It is for us to register you with these awarding bodies were applicable.
Candidates wishing to sit their examinations at a test centre other than
SHEilds must register themselves with the appropriate awarding body. These
are explained at the time of purchase.
NEBOSH Examinations
The student must ensure that they are registered for the appropriate
examination and for a suitable examination date. SHEilds Ltd cannot be held
responsible for none or late registrations.
Special Examination Arrangements
In the case were we are required by you to set an examination outside our
planned examination sittings, you will be liable for any costs incurred. This
includes examination sittings in embassies or other awarding body approved
centres. Please discuss this with our staff at the time of purchase.
Course Materials
The materials supplied to you at the start of your programme are written
to meet the requirements of the published syllabus at that time. These
materials, when used in conjunction with any supplementary materials provided
during your period of study and the tutorial support, provide all the
information required for successful completion of your programme.
Each registration is for a single user only. On registration, you will be
allocated a user name and password ("ID"). You are responsible for all use of
the Services using your ID and for preventing unauthorised use of your ID.
Additional Material
Additional material, including but not limited to past examiners reports and past examination papers are provided as a point of reference only. SHEilds does not make or intend to make any representations or warranties about the accuracy, legality, usefulness, reliability, completeness, or validity of any such material contained within or connected to externally provided documents supplied within their eLearning material.
Hyperlinks to external websites
SHEilds eLearning web sites include hyperlinks to external websites. The inclusion of a hyperlink to an external websites does not represent an endorsement by SHEilds of that website, its owners/operators, products, services, or any opinions expressed thereupon. SHEilds make every effort to ensure that the relevancy of hyperlinks to external websites remain. SHEilds does not have control over the content of external websites, therefore any content may be changed by the operator without notice. SHEilds does not accept any responsibility or liability (without limitation) pertaining to the access and/or use of an external website.
Price
The price quoted to you or stated within our brochures and or website(s)
is correct at the time of publication and is subject to change at any
time.
Tutorial Support
Over the period of your programme you will have access by email, the
forums, letter and telephone during normal UK working hours from us. On
enrolment you will be issued with a password to access the SHEilds. eLearning
site. You must not share your login with any other party.
Length of agreement
NEBOSH level 3 courses, 12 months. NEBOSH level 6 courses (Diploma) 24
months and OCR NVQs 24 months, all dates start from the date of purchase.
Completion
You have up to 24 months from the date of purchase to complete your OCR
NVQ with us. It maybe possible to extend your NVQ period for up 12 months, or
in exceptional circumstances for up 24 months. An extension period will incur
an additional charge and will be payable prior to certification.
Web Maintenance
From time to time we are required to maintain our websites and eLearning
platforms. This will interrupt your study time, however we will keep this to
a minimum.
Cancellations
We are confident that you will be happy with our learning materials and
support; however there are no full or part refunds for non completion or
early completion of any course offered. NVQ courses may not be transferred to
another delegate. Nonetheless, any units complete will be accredited and
certificated through OCR. You have a right to cancel within 7 days of the
purchase date. Your cancellation must be in writing and must be received by
us within the 7 day period.
Examination and Appeals
Please note that the appropriate awarding body has strict examination
rules in all events. It is for you the student to appeal directly to the
awarding body against any ruling made against you.
Memberships
The memberships which are advertised as being available upon completion of
SHEilds courses are not guaranteed and are subject to you being accepted by
the membership body. Applying for memberships with awarding bodies may incur
additional fees which are for the Candidates own account.
