, please spend more than £50This video learning course addresses a wide range of workplace problems and teaches how they can be recognised, controlled, and solved. Learners explore the three main areas where issues can arise: people, tasks, and resources.
Problems with people may include personality clashes, dangerous, offensive, or illegal behaviour, poor communication, and differences of opinion. The course explains the Equality Act 2010 and its relevance to workplace discrimination. It also covers time-wasting caused by individual actions or poorly organised work systems and provides guidance on ensuring work time is used productively. Additionally, problems with resources, such as shortages of raw materials or equipment, are examined. Learners discover how managers, employees, and external organisations can take action to resolve these challenges.
Finally, the course explores conflict resolution methods including arbitration, negotiation, compromise, conciliation, and mediation, highlighting the benefits these approaches bring to the workplace. For further skills development, learners may also consider our Developing Teamwork course.
Problem Solving in a Workplace Learning Outcomes
By the end of This video learning course, you will be able to:
- Identify the main areas that can cause problems within the work environment.
- Define discrimination and its relationship to the Equality Act 2010.
- Recognise and understand the implications of time wasting in the workplace and how it occurs.
- Identify the best ways to resolve situations and understand the benefits of conflict resolution.
Pass percent required: 70%
Target Audience
This video learning course is aimed at supervisors and managers that want to develop problem solving skills in the workplace. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.
Advantages
CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
Understanding why problems occur and having the tools to solve common problems quickly will ensure work runs smoothly.
Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training around their work and personal life
Further Progression
For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams. For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.
Recommended System Requirements:
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download Speed: Broadband (3Mb+)
Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
